Vendor Consignment · Operations

Vendor Consignment: manage bookings and fulfilment

Consignor-managed bookings require the consignor to accept the rental, dispatch the dress, track the return and confirm receipt. Store-managed bookings remain fulfilled by your staff.

Configure booking acceptance

1. Open Vendor Consignment → Settings.
2. Turn on Require consignors to accept new paid bookings if each consignor-managed rental needs confirmation.
3. Set Time allowed to respond (hours).
4. Optionally enable Skip approval when the store fulfils the rental.

If a consignor declines or misses the deadline, the entire Shopify order is cancelled, the customer is refunded through the original payment method, inventory is restocked and the customer is notified. Shopify order cancellation is irreversible.

Fulfil a consignor-managed booking

The consignor works through these statuses in Bookings & fulfilment:

1. Awaiting dispatch — prepare the dress for delivery.
2. Dispatched — add delivery tracking number, courier and HTTPS tracking URL.
3. Delivered — confirm the customer received the dress.
4. Return sent — add the return tracking number when the item is sent back.
5. Received — confirm the consignor has received the returned dress.

The delivery address is available to the consignor only when the booking is paid, accepted and consignor-managed. Staff can review booking messages in Vendor Consignment → Messages.