Settings → Customer Profile
Customer profiles
Give customers a secure My Rentals area inside Shopify Customer Accounts.
What customers can see
- Current, upcoming and previous rentals.
- Product, order, delivery and tracking details.
- Try-on appointments.
- Rental date-change options.
- Loyalty points, reward progress and referrals when enabled.
Set up the customer portal
- Open Settings → Customer Profile.
- Enable Customer Rental Portal.
- Choose which rental, delivery, tracking and try-on details customers can access.
- Set your rules for customer date changes.
- Add the Customer Rental Portal extension in Shopify Customer Accounts.
- Save your settings.
When staff create a manual booking, they can search existing Shopify customers or create a new Shopify customer from the booking details. Customer profiles are available on the Starter, Growth and Big Business plans. Free stores see this tab locked.
Plan availability at a glance
| Feature | Free | Starter | Growth | Big Business |
|---|---|---|---|---|
| Automated email notifications | Included | Included | Included | Included |
| Booking-level customer details | Included | Included | Included | Included |
| Rental booking & try-on SMS | Locked | Included* | Included* | Included* |
| Customer Profile portal | Locked | Included | Included | Included |
| Loyalty programme | Locked | Included | Included | Included |
SMS requires Twilio setup and a valid phone number. Vendor Consignment SMS requires its add-on.