Bookings

Customer disputes & damage claims

Turn on Enable customer disputes in Settings → Bookings. Each booking then has a Customer Disputes tab.

  1. Open the booking and go to Customer Disputes.
  2. Add a dispute with a title and type: Late return, Missing item, Cleaning issue, Customer complaint or Payment issue.
  3. Describe what happened, set the dispute date and upload Evidence Photos.
  4. Update the status as it progresses, for example Waiting on customer.
  5. When it's settled, add Resolution notes and a Resolution date.

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