Help
Data & privacy
The app never sells customer data or uses it for advertising or profiling. Data is encrypted in transit and at rest. Personal data is kept for these periods:
| Data | Kept for |
|---|---|
| Unfinished bookings and ID uploads | 48 hours |
| ID uploads on completed bookings | 30 days after the rental ends |
| Personal details on completed, cancelled or refunded bookings | 730 days after the rental ends |
| Personal details on past try-ons | 180 days after the appointment |
Customer data requests
When a customer asks Shopify for their data, the request appears in Settings → Data → Customer Data Requests. Shopify requires these to be completed within 30 days.
- Click Download secure JSON to get the customer's rental bookings and try-on records.
- Provide the file directly to the store owner.
- Click Mark as provided.
Read the full privacy policy.