Storefront & add-ons · Vendor Consignment

Vendor Consignment: onboard consignors and pay rental earnings

Vendor Consignment lets a rental store onboard consignors, review their dresses, publish approved listings, manage fulfilment and claims, and pay eligible rental earnings.

Vendor Consignment is a gated add-on. If the tab is missing or redirects to Pricing, the shop does not currently have the required entitlement.

Set up the feature

1. Open Vendor Consignment, then choose Settings.
2. Turn on Enable vendor consignment, set the default Consignor share, and choose the weekly payout day, time and timezone.
3. Set the Agreement version. Consignors are asked to accept the agreement when they apply.
4. Set Hire durations (days) for the Consignor Portal. Enter up to five whole numbers from 1 to 365, separated by commas.
5. Choose whether consignors must accept new paid bookings and set the response deadline. You can allow store-fulfilled rentals to skip approval.

Earnings are held for 48 hours after a dress is returned. There is no minimum payout threshold. The schedule can prepare a draft batch, but it does not submit money automatically.

Add or approve a consignor

From Consignors, use Create consignor to add an approved consignor directly with their legal or business name, email and optional phone. This path assumes the agreement was handled outside the app.

Alternatively, the consignor applies through the Consignor Portal customer-account extension. They provide their legal name, email, phone, bio, default fulfilment mode and agreement acceptance. Review the application in Vendor Consignment → Consignors, then set the status to approved, rejected or suspended. Use Login link to generate a secure one-time portal link when needed.

Review and publish dresses

Consignors use My dresses or Add a dress in the portal to submit a title, brand, description, condition, size, rental duration prices, fulfilment mode and up to five images. They must save at least one image before selecting Submit for approval.

1. Open Listing reviews → Needs review.
2. Inspect the title, brand, product type, condition, sizes, duration prices, replacement value, fulfilment mode, description and review notes.
3. Approve the listing to create or update the Shopify product, or request changes with notes. Rejected listings remain in the record history.

To connect an existing rental product, use Assign products, search by dress name or Shopify vendor, choose the Consignor owner, and choose Store managed or Consignor managed fulfilment. A Shopify tag in the format consignor:KEY can also auto-assign a product. Assignments affect future bookings only; once a dress has been ordered, its consignor cannot be changed.

Manage bookings and claims

For consignor-managed rentals, the consignor accepts the booking in the portal, then moves it through Awaiting dispatch, Dispatched, Delivered, Return sent and Received. They can add delivery and return tracking numbers, courier and tracking URL. If they decline or miss the acceptance deadline, the Shopify order is cancelled, the customer is refunded, inventory is restocked and the customer is notified.

During the 48-hour post-return hold, the consignor can submit a damage claim with a description, requested amount and evidence photo. Review claims in Claims and approve a credit or reject the claim.

Publish consignor profiles

1. In Consignors, open Storefront consignor profiles and review the public display name, location, logo, bio and rental terms.
2. In Settings → Customisation, set profile colours and choose which statistics to show.
3. In Settings → Labels, edit the text shown on the product-page Meet the consignor card.
4. In Shopify's theme editor, add the Meet the consignor app block to the product template.

The card is shown only for an approved consignor with an assigned product and a published public profile. Private application, contact and payout details are not displayed.

Crosslisting

An approved consignor can connect their own Shopify store from the portal. In Consignors → Crosslisting connections, enter their Shopify domain and send the request. After they accept and authorise the app, click Connect store, then Sync products. Imported products arrive as drafts and must still pass listing review before publication.

Prepare and submit payouts

1. Confirm the consignor has completed payout details in Consignor Portal → Financials & payouts: PayPal or bank transfer.
2. Open Vendor Consignment → Payouts and review Ready now, Held and Accounts owed.
3. Use Export ledger CSV to reconcile the ledger, then select Prepare payout now.
4. Review the draft batch. Mark bank transfers paid with an optional reference, or have the Shopify store account owner select Approve and submit to PayPal.

The ledger moves from pending to held, eligible, allocated and finally paid. PayPal partner onboarding, delegated Payouts access and live-launch approval are required before real PayPal submissions.

Notifications and troubleshooting

• Use the Notifications tab for consignment emails and SMS, including applications, listing decisions, booking acceptance, fulfilment, claims and payout eligibility. SMS also needs Twilio and valid phone numbers.
• If images cannot be uploaded, the store owner must approve Shopify Files access from the warning on the Vendor Consignment page.
• If a payout is not ready, check the 48-hour return hold, payout details and any open damage claim.
• If PayPal submission is unavailable, verify partner onboarding, delegated access, merchant balance readiness and that the submitting user is the store account owner.
• If the feature or portal is unavailable, contact support with the shop name and consignor or product involved.