Privacy
Data Deletion Instructions
Last updated: 23 October 2026
This page explains how to request deletion of personal data processed by The Dress Rental App, provided by Dress Hire Websites. You can also request deletion by emailing dresshirewebsites@gmail.com.
What data may be deleted
Depending on your relationship with the merchant and the request you make, we may delete or redact:
- your name, email address, phone number and address connected to a rental booking or try-on appointment;
- Instagram handles, booking notes and appointment information;
- identification images or files submitted through a merchant storefront;
- customer data stored in the App for a merchant;
- an Instagram connection, including the connected account identifier, username, encrypted access token and imported-post matching records; and
- merchant account and store data held by the App, where the requester is the authorised merchant.
How to submit a request
Email dresshirewebsites@gmail.com with the subject line Data deletion request. Please include:
- your full name;
- the email address used for the booking, Shopify store or Instagram connection;
- the Shopify store domain or Instagram username, if relevant;
- what information you want deleted; and
- any details that help us locate the correct record, such as a booking or appointment date.
We may ask for reasonable information to verify your identity or authority before deleting data. Do not send passwords, payment-card details or identification documents by email unless we specifically request a secure alternative.
Processing timeframe
We aim to acknowledge a request within 2 business days and complete verified deletion or redaction requests within 30 days. If a request is complex, requires coordination with Shopify or a merchant, or the law allows a longer period, we will explain the reason and provide an updated timeframe.
What happens after deletion
We remove or redact the requested information from the App's active systems and apply the request to relevant backups and retention processes. Some non-identifying operational or financial records may remain after personal fields have been redacted where needed for security, accounting, legal compliance or dispute resolution.
Deleting App data does not automatically delete records held by Shopify, a merchant, Meta or Instagram, email or SMS providers, or other third parties. Shopify store records, including draft products or media created by importing Instagram posts, may need to be deleted separately by the merchant. Instagram and Meta data is also subject to their own deletion tools and policies.
After processing, we will email you a confirmation or explain any information that could not be deleted and why.
Contact
Dress Hire Websites
dresshirewebsites@gmail.com