# Vendor Consignment: claims, earnings and payouts

Consignor earnings are held until the rental is returned and the post-return claim window has passed. Use the ledger and payout batches to reconcile and pay consignors.

## Review a damage claim

1. During the 48-hour post-return hold, the consignor submits a claim with a damage description, requested amount and evidence photo.
2. Open **Vendor Consignment → Claims**.
3. Review the booking, requested amount and evidence.
4. Choose **Approve credit** with the approved amount and decision notes, or choose **Reject**.

## Understand the earnings states

- **Pending** — the rental has not been returned.
- **Held** — returned, but still inside the 48-hour claim window.
- **Eligible** — ready for a payout batch.
- **Allocated** — included in a prepared payout batch.
- **Paid** — the payout is complete.

## Prepare and pay a batch

1. Confirm payout details in the consignor's **Financials & payouts** tab: PayPal or bank transfer.
2. Open **Vendor Consignment → Payouts** and review **Accounts owed**, **Ready now** and **Held**.
3. Use **Export ledger CSV** to reconcile the ledger.
4. Click **Prepare payout now** and review the draft batch.
5. For bank transfer, pay from the store bank account and select **Mark paid** with an optional reference.
6. For PayPal, the Shopify store account owner selects **Approve and submit to PayPal**.

There is no minimum payout threshold. PayPal partner onboarding, delegated Payouts access and live-launch approval are required before real PayPal submissions. The scheduled job may prepare a draft batch but never submits a payout automatically.

Source: https://thedressrentalapp.com/docs/vendor-payouts