# Customer profiles

Give customers a secure **My Rentals** area inside Shopify Customer Accounts.

## What customers can see

- Current, upcoming and previous rentals.
- Product, order, delivery and tracking details.
- Try-on appointments.
- Rental date-change options.
- Loyalty points, reward progress and referrals when enabled.

## Set up the customer portal

1. Open **Settings → Customer Profile**.
2. Enable **Customer Rental Portal**.
3. Choose which rental, delivery, tracking and try-on details customers can access.
4. Set your rules for customer date changes.
5. Add the Customer Rental Portal extension in Shopify Customer Accounts.
6. Save your settings.

When staff create a manual booking, they can search existing Shopify customers or create a new Shopify customer from the booking details. Customer profiles are available on the **Starter, Growth and Big Business** plans. Free stores see this tab locked.

## Plan availability at a glance

| Feature | Free | Starter | Growth | Big Business |
| --- | --- | --- | --- | --- |
| Automated email notifications | Included | Included | Included | Included |
| Booking-level customer details | Included | Included | Included | Included |
| Rental booking & try-on SMS | Locked | Included* | Included* | Included* |
| Customer Profile portal | Locked | Included | Included | Included |
| Loyalty programme | Locked | Included | Included | Included |

SMS requires Twilio setup and a valid phone number. Vendor Consignment SMS requires its add-on.

Source: https://thedressrentalapp.com/docs/customer-profile